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At 855h, we want you to know exactly what happens to your personal information when you use our platform. This policy covers how we collect, store and protect your account data, and what choices you have over it — your access to the platform depends on your local law and eligible regions.
When you open an account with us, you share certain personal details — your name, contact information, and payment credentials for methods like bKash, Rocket and Bank Transfer. We collect this information to verify your identity, process your transactions, and keep your account secure. We do not sell your personal data to third parties, and we do not share it with anyone outside the scope described in this policy without your consent, except where required by law or by the payment processors that handle your deposits and withdrawals. Data we hold is stored on secured servers and protected through industry-standard encryption. We retain your account records for as long as your account remains active, and for a defined period afterward as required for financial record-keeping and dispute resolution. If you close your account, you can request that we remove personal data that is no longer needed, subject to any legal retention obligations we hold. Our cookie practices are separate from your account data — we use cookies to keep your session active and to understand how the platform is used, not to build advertising profiles. You can manage cookie preferences through your browser settings at any time. The scope of this policy applies to activity on 855h and does not extend to external services linked from our platform, including third-party payment gateways for bKash and Rocket transactions.
When you deposit or withdraw via bKash, your wallet number is passed to the payment processor under their own data policy. We receive confirmation of the transaction result only — we do not store your full bKash credentials on our servers.
Rocket transfer details follow the same principle: the payment gateway handles credential verification, and 855h records the transaction outcome against your account. Your mobile banking PIN never passes through our system.
For Bank Transfer deposits, we hold the reference details you submit so our finance team can match incoming funds to your account. These records are retained for the period required under applicable financial regulations.
Your registered email, username and account ID are stored in our system for the lifetime of your account. These identifiers let you recover access, contact support and verify your transaction history from the account panel.
Understanding the boundaries of this policy helps you know where your data protections apply and where a third-party service takes over. The four areas below draw those lines clearly so you can make informed decisions about what information you share and where.
This policy fully covers the information you provide when you register, verify and access your 855h account — including your name, email, contact number and any identity documents submitted during verification. These are held and protected by us.
Transaction records processed through bKash, Rocket and Bank Transfer are covered here in terms of how we log and store them. The payment processors themselves operate under their own separate data policies when handling the actual transfer.
Your browsing behaviour on 855h — pages visited, games opened, session duration — is collected through cookies and analytics tools to improve the platform. This data is aggregated and is not used to identify you individually for marketing.
Links to external sites, payment gateways or game provider interfaces fall outside the scope of this policy. Once you leave 855h or interact with a third-party frame, that service's own data policy applies. We cannot control or be responsible for how those services handle your information.
You have real, exercisable choices over the personal data we hold. Knowing how to use them is what makes this policy meaningful rather than just a document. Your account panel is the starting point for most requests: you can review the information stored against your account, update contact details or payment preferences, and check your transaction history from within the signed-in area. If something is incorrect — for example, a name spelling or a contact email — you can submit a correction request directly to our support team and we will update the record after confirming your identity. For requests to access a full copy of your personal data, or to ask us to delete data that is no longer required, contact us through the support routes listed in the next section. We aim to respond to these requests promptly, though response times depend on the complexity of the request and any legal obligations that require us to retain certain records. Eligibility to make these requests may depend on local law in your region.
Open the account panel after signing in to see your registered details, transaction log and session history. This is the quickest way to check what information we hold without contacting support.
If your contact information or personal details need updating, submit the change through account settings or raise it with the support team. We verify your identity before making changes to core account data.
You can ask for a copy of all personal data we hold, or request deletion of data we no longer need to retain. Submit this request through our live chat or email support channel and we will confirm the steps to follow.
If something in this policy is unclear or you want to understand how a specific piece of your data is used, our support team can help. Contact routes are listed in the section below — response to privacy questions follows the same support path as account queries.
If you need to exercise any of the rights described above, or have a question about how we handle your data, the routes below are the verified ways to contact us. We do not operate undisclosed contact channels, and we will not ask for payment or account credentials through any of these routes.
The live chat button is available on 855h when you are signed in. Use this route to raise a privacy question or start a data request — a support agent will confirm the steps and escalate where needed.
For formal requests — such as a full data access request or an account deletion query — email is the recommended route. Send your request from your registered email address so we can match it to your account without asking for additional verification.
Your signed-in account area contains a support section where you can submit a written query. This route keeps a record of the conversation and is useful if your question involves specific transaction data or account history.
The practical steps we take to keep your data safe go beyond the policy text. Here is what happens operationally when you use your account on 855h.
Account data and transaction records are stored on secured servers using encryption in transit and at rest. We do not store payment credentials such as your bKash PIN or Rocket mobile banking password — those remain with the respective payment processor at all times.
Cookies keep your session active and let us understand how the platform is used at an aggregate level. You can clear or block cookies through your browser settings; note that blocking session cookies will require you to sign in again on each visit.
We keep your account records while your account is active and for a retention period after closure, as required for financial and legal compliance. Once that period expires, personal data that is no longer required is removed from active storage. You can request early deletion of non-required data through our support team.
Only verified account holders can request changes to personal data. Our support team checks account ownership before updating any stored detail. If you believe your account has been accessed without your permission, contact us immediately through live chat so we can review the access log and secure the account.
Common questions about how 855h handles your data, what your rights are, and how to act on them.
We collect your name, email address, contact number and any identity documents you submit during verification. We also log transaction data associated with deposits and withdrawals made through bKash, Rocket and Bank Transfer, and session data generated when you use the platform.
We do not sell your data. We share information only with the payment processors handling your transactions, and only to the extent necessary to process them. Beyond that, we disclose data only where required by law or in response to a verified legal request. Third-party game providers do not receive your personal account data.
Send a data access request from your registered email address to our support team, or raise it through the live chat or account support panel. We will verify your identity and provide the information held against your account. The time to respond depends on the complexity of the request.
Yes. You can request deletion of personal data we no longer need to retain. Some records — such as transaction history — may be subject to legal retention periods, which means we cannot delete them immediately. Our support team will explain what can be removed and what must be kept, and why.
When you use bKash or Rocket, the payment processor handles your wallet credentials directly. We receive only the transaction result — a confirmation or failure — and log that against your account. Your bKash wallet number and Rocket mobile banking details are not stored on our servers after the transaction is processed.
Contact us immediately through live chat on 855h. Our team can review the access log for your account and take steps to secure it. Access to the platform depends on your local law and eligible regions — if you have concerns specific to your jurisdiction, include that context in your message to our support team.